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Practice Charter

YOU HAVE THE RIGHT TO



    • Be registered with a GP regardless of nationality, race, sex, colour or creed

    • Change Doctor easily and quickly

    • Be treated with courtesy and respect

    • Be offered a health check on joining the Practice and receive emergency care at any time through a GP

    • Receive health care on the basis of clinical need regardless of ability to pay

    • Be given a clear explanation of any treatment proposed

    • Have appropriate drugs and medicines prescribed

    • Have access to your medical records, subject to any limitations in the law and know that those working for the NHS are under legal duty to keep the contents confidential

    • Choose whether or not to take part in medical research or medical student training

    • Request a yearly health check if you are 75 years or over

    • Receive a full and prompt reply to any complaints about the services provided by the Practice



 

AS A PATIENT OF THIS PRACTICE WE EXPECT YOU TO



    • Treat the Doctors & Practice staff with courtesy & respect

    • Be punctual for appointments

    • Give the Practice as much notice as possible if you are unable to keep your appointment

    • Make more than one appointment if more than one person needs to be seen

    • Be prepared to make further appointments if you a number of problems you wish to discuss.

    • Be patient if appointment times are running late—please remember it may be you who need extra time on another occasion

    • Ask for a home visit only if illness prevents you attending the Surgery—children can usually be brought safely to the Surgery

    • Be prepared to see any GP in the Practice

    • Plan ahead when ordering repeat prescriptions

    • Carefully follow the treatment prescribed by your Doctor

    • If you wish to make constructive comments, suggestions or a complaint please contact the Practice Manager by asking the Receptionist for a  comments /complaints form 




 



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