Practice Charter

YOU HAVE THE RIGHT TO

• Be registered with a GP regardless of nationality, race, sex, colour or creed

• Change Doctor easily and quickly

• Be treated with courtesy and respect

• Be offered a health check on joining the Practice and receive emergency care at any time through a GP

• Receive health care on the basis of clinical need regardless of ability to pay

• Be given a clear explanation of any treatment proposed

• Have appropriate drugs and medicines prescribed

• Have access to your medical records, subject to any limitations in the law and know that those working for the NHS are under legal duty to keep the contents confidential

• Choose whether or not to take part in medical research or medical student training

• Request a yearly health check if you are 75 years or over

• Receive a full and prompt reply to any complaints about the services provided by the Practice

AS A PATIENT OF THIS PRACTICE WE EXPECT YOU TO

• Treat the Doctors & Practice staff with courtesy & respect

• Be punctual for appointments

• Give the Practice as much notice as possible if you are unable to keep your appointment

• Make more than one appointment if more than one person needs to be seen

• Be prepared to make further appointments if you a number of problems you wish to discuss.

• Be patient if appointment times are running late—please remember it may be you who need extra time on another occasion

• Ask for a home visit only if illness prevents you attending the Surgery—children can usually be brought safely to the Surgery

• Be prepared to see any GP in the Practice

• Plan ahead when ordering repeat prescriptions

• Carefully follow the treatment prescribed by your Doctor

• If you wish to make constructive comments, suggestions or a complaint please contact the Practice Manager by asking the Receptionist for a  comments /complaints form