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Practice Policies

Freedom of Information—Publication Scheme

steth_keyb1The Freedom of Information Act 2000 obliges the Practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the Practice intends to routinely make available.


Zero Tolerance on aggressive behaviour

This Practice considers aggressive behaviour to be any personal, abusive or threatening comments, bad language, physical contact and aggressive tones or gestures. In keeping with the rest of the National Health Service we operate a ‘zero tolerance policy’ with respect to the protection of all staff.

This means that no abuse of Doctors or Staff is acceptable whether verbal or physical and any patient behaving in this manner may be removed from the Practice list with immediate effect. If necessary the Police will be informed.  

 


Patient Charter

It is our aim to provide our patients with the best possible care within the resources available to us and to deal with any problems as quickly and efficiently as possible. Patients will be treated with courtesy at all times and we will respect our patient’s right to privacy and confidentiality. All new patients will be provided with a copy of our Practice Booklet and copies will be available in the waiting areas.


Confidentiality

  • steth_book1We ask you for information about yourself so that you can receive proper care and treatment.
  • We keep information, together with details of your care as it may be needed if we see you again.
  • Information held is totally confidential and you have the right of access to your health records if required.
  • Sometimes bodies outside of the Practice may need access to patient information. This procedure is strictly controlled by law and anyone who receives this information will maintain confidentiality.
  • You have the right to object to your information being used.
  • If you would like to know more about the use of your information please speak to a member of our Reception team.
  • Your medical records are held in the strictest confidence. Information is not passed on without your consent unless it is within the confines of the NHS, or by legal requirement, or if it is in the public interest.
  • The Practice is computerised and registered under the Data Protection Act 1998.
  • It is a practice and legal requirement that all staff maintain confidentiality of patients records.  


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