How To See A Doctor

During the Pandemic our appointment system has changed. 

Our online appointment access is suspended to ensure safety for you the patient and our staff.  All appointments for the GP are initially by telephone and screened for COVID symptoms.  If you require a face to face appointment the GP will arrange this for you.

We continue to have an urgent morning telephone triage appointment list and bookable telephone consultations are also available throughout the day.

Our telephone lines are very busy.   Our staff are working hard to answer your calls quickly.  If you can please register online to order your repeat medication, this will take pressure of our phone system as we receive hundreds of calls every day to order medication.

Thank you for your understanding during the difficult time for us all.  We are working hard to provide the safest service to our patients.

Home Visits

Home visits are for those who need to see a Doctor but are too ill to attend the Surgery. It is helpful if home visits are requested before 10.00 am, so that the Doctors can plan their route to avoid having to return to the same area.

Please explain the symptoms to the Receptionist so the Doctor can assess the urgency of the visit. Home visits are usually done after the morning Surgery.

Please remember, a visit to the Surgery may be better than a home visit, as there is more equipment in the Surgery and more tests can be carried out there.

Teaching in the Practice

On occasions, Medical Students and Doctors in training are attached to Practices in the Grove Wellbeing Centre. Your Doctors will always ask your permission before the Student or training Doctor sits in on a consultation.

At times patients may be invited to attend student teaching sessions to discuss their case history. We are very grateful for your co-operation as it is very valuable teaching for the students.