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How To Book Your COVID Vaccine

Face mask

Why Are Things Different

How Our System Works During The Pandemic 

We are currently experiencing a much higher number of daily telephone calls and appointment requests. Please bear with us as the waiting times will be a lot longer. 

We are trying to reduce the need for patients to attend our surgery and adding unnecessary pressure to our already busy phone lines, so please use our online service for ordering prescriptions. To reduce the number of patients attending the practice we are asking all patients to nominate a named pharmacy for their prescription to be sent to.

We are offering telephone triage appointments which can be booked in advance to suit you.  Our receptionist will ask you for a brief description of your complaint to enable them to direct you to the appropriate appointment.  If after your telephone appointment you require an examination the doctor will arrange a face to face appointment for you. 

Please wear a face covering at all times when attending the practice.  Please also sanitise your hands when entering the building.

The practice uses AccuRx to carry out video consultations, send text messages and receive photographs from patients that may be relevant to your complaint.

Video consultations are not stored or recorded within the AccuRx system or our clinical system.  Photographs received are stored within your clinical records.

Thank you for your understanding and patience during this time.


Why does Receptionist ask Questions

Important Medication Information


We would like to advise patients with COVID 19 symptoms to hold some medication whilst unwell. The medication included are listed below


  • Metformin

  • ACE Inhibitors – eg Ramipril

  • Angiotensin Receptor Blockers – eg Losartan

  • Diuretics – eg Furosemide

  • Anti-inflammatories – eg ibuprofen

(Site updated 25/04/2022)

Contact Details

Parkside Surgery

Contact Telephone

028 90 164 600
028 90 164 600
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