Make An Appointment Online
Non-urgent advice: Opening Times
Monday 8.30am to 6pm
Tuesday 8.30am to 6pm
Wednesday 8.30am to 6pm
Thursday 8.30am to 6pm
Friday 8.30am to 6pm
We close daily from 12.30pm to 1.30pm
Non-urgent advice: Routine Appointment
To request a routine appointment.
- Book an appointment online via the link at the top of this page
- Phone us Monday to Friday on 028 9016 4600 from 8:30am - 6.00pm
- Visit the surgery and speak with a receptionist. We are open Monday to Friday 8:30am -6pm
Urgent advice: Urgent Appointment
For all urgent problems call us on 028 90 164600
Monday to Friday 8.30am to 6.00pm, excluding bank holidays.
We have an on the day urgent morning face to face clinic which is by appointment only.
Our reception team will gather information from you to allow them to signpost you to the correct appointment. If your request is not urgent you will be sign posted to the next available appointment.
Online Services
Non-urgent advice: Cancelling or changing an appointment
If you are unable to keep an appointment, please cancel promptly, so that the appointment may be offered to someone else.
The quickest way to cancel your appointment is using our online service. Online Services
Alternatively you can telephone 028 9016 4600.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.
If you need help when we are closed
When the Practice is closed a doctor is available for illnesses which require immediate attention.
The doctor on call can be contacted for advice or a visit ,if necessary, through:
- Belfast Beldoc - 028 90 744 447
- Newtownabbey Dalriada - 087 0532 9024
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
Non-urgent advice: If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs
Home Visits
Home visits are for those who are housebound and unable to leave their home. It is helpful if home visits are requested before 10am, so that the Doctors can plan their route to avoid having to return to the same area.
Please explain the symptoms to the Receptionist so the Doctor can assess the urgency of the visit. Home visits are usually done after the morning Surgery.
Please remember, a visit to the Surgery may be better than a home visit, as there is more equipment in the Surgery and more tests can be carried out there.
Non-urgent advice: Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Non-urgent advice: Teaching Practice
We are an approved training practice for GP Registrars, and Medical Students for both Queen's University Belfast and University of Ulster Magee.
Teaching new GPs and medical students is an important part of our work. Doctors will always ask your permission before the student or training doctor sits in on a consultation.
Patients may also be invited to attend student teaching sessions to discuss their case history. We are very grateful for your co-operation as it is very valuable teaching for the students.